As, you might be knowing my Xperia X10 had some Yellow tint issues like the one iPhone 4 had and i submitted my phone to Sony Ericsson Service Center at Nehru Place, New Delhi way back on July 3rd.
My Experience with Sony Ericsson Service Center was really nice when they had the Head office at Okhla Phase 2. ( and Salora International had the License for Service of Sony Ericsson Phones! )
Now, things have changed dramatically and it’s not really good for Sony Ericsson or Sony Ericsson Fans. They say the SE Service head office is shifted to Nehru Place, but i guess Service Center at Nehru Place is also just like any other Servicing centers in New Delhi where they just receive your handset and then sends it back to engineers at Ghaziabad ( Delhi NCR ). So you don’t have any interaction with the ones who actually work on your phone. ( Unlike what it used to be at Okhla Service Centers )
And with that situation, you simply got to get frustrated with practically illiterate Receptionists. ( I don’t want to offend them, but they are like stereotyped with what can go wrong with a Handset, other than that we are Idiots for them! ) I mean they simply didn’t wanted to accept the fact that my Xperia X10i had Yellow tint issues. I had to take him to a dark room to illlustrate the problem and then he unwillingly accepted to register my phone for servicing issues.
I was happy even though my experience at the Service center at Nehru Place,New Delhi was not so good, as i was somehow assured that my Xperia X10’s Yellow Tint Issues will now be solved. But i was unaware that things can get worse.
People at Service center told me that my phone would be serviced in around a week and won’t take long. Although, it was difficult for me to go with the decision of submitting the phone as i didn’t had any spare phone and Service centers were not providing me with any Stand by phone. ( unlike of what used to happen at Service Center at Okhla – It didn’t take them a few hours to service your phone and if in any case you had to submit your phone you could have requested for a StandBy Phone and if it were available with them, they do used to provide it! )
So, after a lot of thoughts, i submitted my phone to the Sony Ericsson Service Center, Nehru Place.
Those people gave me my Workorder no and a Link to check the Progress of my service of the phone. I thought it would be going to be useful.
Track Service of Sony Ericsson Phones
My Workorder No : SE310NPL12439
But soon i realized, the link they gave me is of no use and it just gave me the info on if my phone is back after service or is still in service. No other details on what is being replaced or what is being done!
After a week when i inquired about my phone, they told me that my phone is still in service and is ” Waiting for Parts “! They told me the phone is new so there is shortage of parts! ( Stupidity! )
Moreover, they told me that it could take another week before it gets done. I was depressed and couldn’t do a thing other than wait for next week.
After two weeks when i tried to call them, they started avoiding my phone, either it goes busy or they simply didn’t pick my phone. I was so frustrated. Checked the link they gave and it still told me that the phone is in repair!
Luckily after around 100 calls or so, they picked my phone and they again told me the same thing of what they told me a week before. I was so furious at them but they didn’t seemed to care. I wondered on what can i do! Posted about this on Sony Ericsson Facebook Pages and blogs. Sony Ericsson India at Facebook told me that they are sorry for my inconvenience and they have reported it back to the service centers. ( They didn’t even asked me any details about my phone r service center or workorder no or anything, so i doubt they did anything at the back end! )
Then i had to leave the City for few days and when i came back on July 29th i got my phone back from them. Although, it got serviced on July 20th and Service center had the phone on July 24th. Still i think keeping the phone for over 3weeks is like insane! :X
And let me tell you my first impressions when they gave me my xperia X10 back to me! I was like ” How people could make there phone so dirty? Okay where is my phone? ”
SE Rep : This is your phone sir!
Me : What the F?
My phone had been tampered severely and was dirty like hell. The ridge at the sides of screen was fully covered with black dust and it cannot be cleaned without getting the screen off your phone. Not only the Screen,
– Screen Protector was ripped from top left and dust inside it – And once the Screen protector is peeled fro a corner, it can get off the screen easily while putting it in your pocket or otherwise. So that is practically now useless to me!
– X10 white body at left side had few scratches and was covered with black dust. ( Cleaned it now and is less visible now! )
– In call speaker was full of dust
– The back cover does not fit anymore perfectly and you can notice empty space between the back cover and the Phones body.
– The Camera Lens has Fingerprint from inside and cannot be cleaned from outside!
They told me that my Phone had been replaced with
– New TFT 4.0″ Screen
– Receiver FPC
– Software upgrade – R2BA023
What worse could have happened after replacing a new display to your phone. Although the yellow patches on my screen has gone but the above mentioned issues is bothering my like hell. 🙁
They told me they are not responsible for this and it generally happens with service of phones. They are only responsible for receiving of handsets and sending it to engineers at Ghaziabad ( Delhi NCR ). And at Ghaziabad, they don’t deal customers directly either! 🙁
So they gave a Sony Ericsson Customer Care Phone No. – 39011111. I phoned them as well but it didn’t look like a convenient solution, they just gave me a reference no. and asked me to visit the Service Center again and then talk to them again with the Reference no. and they would do the best they can. I doubt visiting the people at Service Center, Nehru Place will help in any way as they are already pissed off me. 🙁
Really pathetic Service and After Sale Service by Sony Ericsson! 🙁 Who is responsible for all these?
Did you had any better experience at any other Service Center or is the same everywhere? Let us know about it!